YOUR ORDER

We can't wait for you to unroll your Totter + Tumble play mat and get playing! Our warehouse team work hard to have in-stock play mats dispatched within 1-2 working days. Please note, this may be extended during periods of extreme weather. 

PREORDER SHIPPING

Play mats that are on Preorder will be marked on your order and have all the relevant information on the play mat's product page, which we will keep up to date if there are any changes. If your order contains both in-stock items and pre-order items the order will not be shipped until the pre-order items are ready to ship.

  

US SHIPPING

As an introductory offer, U.S. shipping is free. We ship to the continental 48 states, but we cannot ship to PO Box or APO/FPO/DPO addresses at this time. 

You should expect your playmat to take 5-7 days to arrive on your doorstep once shipped.

Please make sure your design selection, size and shipping address are correct before you complete your purchase. As a small business we can stretch for free delivery, however we will not be responsible for the cost of postage to re-send any items where the address was entered incorrectly or there have been multiple failed delivery attempts.

If you realise that you've made an error in entering any of your details please email hello@totterandtumble.com as soon as you can and we will try to amend them for you providing your item hasn't already been processed for shipping. If your item comes back to us because of an incorrect address we may have to charge to resend it out to you.

US Swatch Service (available within contiguous US states)

For swatch deliveries, we use UPS and you should allow 7-10 working days for delivery. Our swatches are not tracked but they can fit through a standard mailbox, so there is no need to wait in.

Returns are actively encouraged as we seek a sustainable Swatch Service with minimal wastage and must be made within 30 days, in order to be refunded.

 

CANADA SHIPPING 

There is a flat rate for shipping to Canada of $99.00. Please reach out to us at Hello@totterandtumble.com for a personalised quote.

Please note, this flat rate does not include added customs or duties, which may be added on entry to Canada. Please seek advice from your local authority if you'd like further information on import taxes. 

HAWAII + ALASKA SHIPPING

Please reach out for a personalised quote

 

SALES TAX

For purchases made in Georgia we collect sales tax.

 

Our Shipping Policy forms part of our Terms and Conditions accepted at purchase.